How does your business score?

By Dani Sheehan. 

Elevate your customer service game with Ruby by your side. Take their quiz and see how you can build a stronger foundation for your customer relationships. 

When it comes to small businesses, there’s one thing that can set you apart from the competition: stellar customer service. That’s where Ruby can help. Ruby is dedicated to helping small businesses, like your roofing company, not only to meet but exceed customer expectations. They have a customer service quiz to help you evaluate how well your business is doing in this area. 

If there’s one thing every business needs to get right, it’s customer service. More than technology, marketing or even a great product or service, the experiences people have with a business are what matter most. The majority of consumers consider customer service a deciding factor in making purchases. Many are even willing to pay more if they know they will be taken care of. 

Despite the numerous reasons to provide exceptional experiences for their customers, many businesses fall short. The numbers tell an alarming story: 

• Nine out of ten consumers say businesses fail to meet their expectations 
• 70% of companies have declining or flat customer satisfaction scores 
• Poor customer experiences cost companies $1.6 trillion every year 

Curious how your business stacks up? Take Ruby’s quiz to find out. They’ll ask you a few questions about your business, and at the end you’ll get personalized results with an overall profile and score, how you perform in different categories and steps to take to improve customer satisfaction. This assessment is divided into three sections and will only take about five to ten minutes to complete. 

What the quiz assesses: 

1. Your customer service foundation: understand the basics of your customer service operations and how they align with best practices. 
2. Your quality of customer service: evaluate the effectiveness and friendliness of your customer interactions. 
3. Your customer service technology: see how well your current technology stack supports and enhances your customer service efforts. 

Ready to see how your company measures up? Take their customer service quiz now and discover where you excel and where there’s room for improvement. With Ruby by your side, you can improve your customer service, impress your customers and watch your business thrive. 

Much more than a virtual assistant, answering calls, scheduling appointments, customer intake, payment collection, and more, Ruby does it all, so busy contractors don’t have to. As a member of the RoofersCoffeeShop community, you can use code RCS100 to save $100 on your first three months with Ruby!